taxi338 FAQ

No. Each person may maintain only one taxi338 account. Multiple accounts opened by the same individual are prohibited. If we detect multiple accounts linked to the same email, mobile number, or payment method, we reserve the right to suspend all associated accounts and forfeit any balance.

When you register on taxi338, you confirm that the account is for your personal use only and that you have not opened another account previously. If you forget your password or lose access to your account, use our password recovery form on the account security page rather than opening a second account.

Opening a taxi338 account follows four steps. First, visit our open account page and enter your username, email, password, and mobile number. Second, we send a verification code to your email; enter this code to confirm your email address. Third, we send a second code to your mobile; enter this to confirm your phone. Fourth, you complete identity verification by uploading a government ID scan and a selfie; our team reviews this within two to four hours.

Once your account is verified, you may deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and begin accessing football markets, live-dealer tables, slots, and esports. If verification fails, we notify you via email with the reason and instructions to resubmit documents.

Yes. We support deposits and withdrawals to mobile banking, local payment, online payment, and e-wallet bank accounts. When you choose a bank transfer, we provide you with a unique virtual account number. Deposit to this number; the funds appear in your taxi338 account within two to four hours during business hours and up to one business day on weekends or holidays like Idul Fitri and Idul Adha.

For faster deposits, we also offer e-wallet options: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. E-wallet deposits typically settle in minutes. Bank withdrawals process within one to two business days after you submit your request; e-wallet withdrawals are faster.

Minimum deposit amounts on taxi338 vary by payment method. E-wallets (online payment, e-wallet, mobile banking, local payment, online payment) typically have lower minimums than bank transfers. Maximum account preferences depend on your account verification level and the payment provider's own limits.

When you log in to taxi338 and navigate to the deposit page, the available methods and their specific ranges are displayed based on your location and account status. If you encounter a account preferences you believe is incorrect, or if a payment method does not appear, contact our support team via the live chat page and provide your account username. We can review your eligibility and assist with the deposit.

We cover major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. Markets include match winner, over/under totals, both teams to score, and first/last goalscorer on selected fixtures. Odds update in real time as matches progress.

Beyond football, we offer live-dealer casino tables (Baccarat, Blackjack, Roulette, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. Each market is listed on the main menu after you log in to taxi338. All outcomes are settled based on official league results or live-dealer hand determinations.

Promotion codes on taxi338 are entered during account setup or in your account settings after login. When you open an account, there is an optional field labeled "Promotion code" on the registration form. If you have a code, paste it there before you submit your application.

If you already have a verified account and wish to add a promotion code retroactively, log in to taxi338, navigate to your account settings or promotions page, and paste the code. Once applied, eligible promotions are reflected in your account within minutes. If a code does not work or you have questions about its validity, contact support via the live chat page

To request deletion of your personal data from taxi338, log in to your account, navigate to account settings, and select the option to request data deletion. You will be asked to confirm your request and provide a reason. Alternatively, send a written request to our privacy team via the support page marked "Data Deletion Request" and include your account username and registered email.

We process data deletion requests within ten to fifteen business days. Please note that deletion may not apply to transaction records required by law or payment processors. Our privacy policy outlines the full scope of data we retain and the circumstances under which deletion is possible. If you have further questions, contact support.

To open a support ticket on taxi338, visit the live chat pageYou can initiate a live conversation with our team or submit a detailed ticket form. When you submit a ticket, include your account username, the date and time of your issue, and a clear description of what you need help with. Mark the ticket with the relevant category such as account, payment, game rule, or security.

Our support team responds to tickets within one to two business days. For urgent issues such as account lockout or unauthorized access, mark your ticket as priority and our team will review it sooner. You may also reach us during extended hours via live chat if available in your region.